NATURAL intelligence
CX + SYSTEMS + AI
Why
Tech breeds complexity and demands change. To flourish we hone our human, embodied, system-aware, and relational intelligences; even as we develop our technical capabilities.
How
We energize our natural intelligence through presencing*. We recognize that our inner condition influences our outer reality. By shifting the interior place from where we operate as individuals and in groups, we tap into the future as it emerges**.
Who
Natural intelligence is inborn for all of us–individual contributors, leaders, and teams alike. We just need the language and regular practices to apply NI in business. We recognize that all systemic change happens in relationship.
What
Use these methods to activiate your own and your team’s natural intelligence. Practices follow an Observe, Reflect, Act flow. We curate this playground of self-serve and facilitated actions from: design thinking, agile methods, presencing patterns, systems approaches, and change management.
Please Enjoy
NATURAL intelligence
METHODS + ACTIVITIES
We believe all people are inherently good and every system has the potential to serve our highest needs.
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OBSERVE
Discern challenges with human-centered, system-aware inquiry.
Frame the challenge, gather people and resources.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesNormalize silence, |
System activitiesContainer building, |
Machine activitiesProblem scoping, |
Empathize with users & learn system dynamics.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesEmpathy walk, |
System activitiesRide alongs, shadowing, |
Machine activitiesData acquisition, |
Self-serve activity
Stretch Roulette activates Natural Intelligence in people & social bodies.
∞
REFLECT
Evolve cross-functional self-awareness to spark emergent future possibilities.
Surface, themes, insights, & discover opportunities.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesBody scanning, |
System activitiesAffinity maps & Journeys, |
Machine activitiesAI model selection, |
Ideate, iterate, & evaluate viability.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesGenerative listening, |
System activitiesLo-Fi, rapid prototype, |
Machine activitiesAI Model evaluation, |
Self-serve activity
Normalize Silence to unlock creativity, decision quality, and divergent thinking.
≥
ACT
Orchestrate the enterprise to share a common story, and make together.
Build, create, prototype, make.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesGifting & gratitude, |
System activitiesService blueprint, |
Machine activitiesDeployment and integration, |
Test, train, document, and repeat.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesBox breathing, |
System activitiesUser testing, effort scoring, |
Machine ActivitiesMonitoring, maintenance, |
Self-serve activity
Estimate value to help the system realize it’s own worth in realtime.
Cases
AI banker assistant for global wealth
Enabling consensus in wealth management at scale...
Zero Trust SecOps service design
Reducing risk at U.S. Centers for Medicare and...
User-centered product strategy
Doubled new leads + 10x engagement at MIT...
UX and design system – annual global research initiative
MIT State of Supply Chain Sustainability...
Special Projects
How might we…?
Share your challenge with me on LinkedIn and let’s find out.






