NATURAL intelligence

CX + SYSTEMS + AI

Why

Tech breeds complexity and demands change. To flourish we hone our human, embodied, system-aware, and relational intelligences; even as we develop our technical capabilities.

How

We energize our natural intelligence through presencing*. We recognize that our inner condition influences our outer reality. By shifting the interior place from where we operate as individuals and in groups, we tap into the future as it emerges**.

Who

Natural intelligence is inborn for all of us–individual contributors, leaders, and teams alike. We just need the language and regular practices to apply NI in business. We recognize that all systemic change happens in relationship.

What

Use these methods to activiate your own and your team’s natural intelligence. Practices follow an Observe, Reflect, Act flow. We curate this playground of self-serve and facilitated actions from: design thinking, agile methods, presencing patterns, systems approaches, and change management.

upsidedown question mark, infinity symbol equal to or greater than symbol in a triangle to represent, observe, reflect, act is arthur grau

Please Enjoy

NATURAL intelligence

METHODS + ACTIVITIES

We believe all people are inherently good and every system has the potential to serve our highest needs.

diagram with observe, reflect, act, frame, feel, forge, ferment, find out framework

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OBSERVE

Discern challenges with human-centered, system-aware inquiry.

Frame the challenge, gather people and resources.

Natural Intelligence Artificial Intelligence
Human activities

Normalize silence,
Patterns of listening,
25/5 time box.

System activities

Container building,
Challenge brief,
Stakeholder model.

Machine activities

Problem scoping,
Data mapping,
Resource selection

Empathize with users & learn system dynamics.

Natural Intelligence Artificial Intelligence
Human activities

Empathy walk,
Stretch roulette,
Universal empathy map.

System activities

Ride alongs, shadowing,
Journals, sorting,
System diagram.

Machine activities

Data acquisition,
exploration,
cleansing.

Self-serve activity

stretch roulette app cover showing a spin-wheel random chooser, and a sample stretch sihouette

Stretch Roulette activates Natural Intelligence in people & social bodies.

REFLECT

Evolve cross-functional self-awareness to spark emergent future possibilities.

Surface, themes, insights, & discover opportunities.

Natural Intelligence

Artificial Intelligence
Human activities

Body scanning,
Seven generations activity,
Journaling, sketching.

System activities

Affinity maps & Journeys,
3D modeling,
How Might We statement.

Machine activities

AI model selection,
training, & development,
Prompt development.

Ideate, iterate, & evaluate viability.

Natural Intelligence

Artificial Intelligence
Human activities

Generative listening,
Body scanning,
Stuck practice.

System activities

Lo-Fi, rapid prototype,
Service blueprint,
4D modeling.

Machine activities

AI Model evaluation,
validation,
Data refinement.

Self-serve activity

normalize silence app cover showing one, two, and three minute presencing buttons

Normalize Silence to unlock creativity, decision quality, and divergent thinking.

ACT

Orchestrate the enterprise to share a common story, and make together.

Build, create, prototype, make.

Natural Intelligence

Artificial Intelligence
Human activities

Gifting & gratitude,
Circular breathing,
Laughing, sharing meals.

System activities

Service blueprint,
Playable prototype,
MVP.

Machine activities

Deployment and integration,
User testing, training,
iteration.

Test, train, document, and repeat.

Natural Intelligence

Artificial Intelligence
Human activities

Box breathing,
Body scanning,
Gratitude activities.

System activities

User testing, effort scoring,
Training. iterative scaling,
Retrospective.

Machine Activities

Monitoring, maintenance,
iterative error reporting,
scaling.

Self-serve activity

value estimator app cover showing data entry fields

Estimate value to help the system realize it’s own worth in realtime.

Cases

Special Projects

State of UX in Hawaiʻi research report

Building community and finding our unique giftsOutcomesFirst, Thanks Shout out to Jennifer Kimura and Kat Duran, UXHI founders, for their vision and passion for the UX community in Hawaiʻi. Grateful to have worked with the fabulous designers and makers: Passiana Abe,...

Gratitude_x – How gift economy influences learner attitudes in a massive open online course

Abstract Massive Open Online Courses or MOOCs have grown in membership and influence since their introduction at the beginning of the 21st century. Research on these courses and their communities has focused primarily on learning outcomes for participants and economic...

@2:50 daily insight experience

Everything works better again if you unplugg it for a bit...@2:50 Wheat paste poster campaign.Today, is consecutive day Visit: at250.orgTo maintain the human aspects...

Peculiar Produce – The Alphabet Book

Peculiar Produce presents opportunities to learn about uncommon foods and discover the names of children from different cultures. With its alliterative text and aspirational vocabulary, the book encourages discussion around variety in fruits and vegetables while...

Designers see the future – to find insights

Originally published at MassArt Design Innovation (updated here) Designers see the future, specifically when surfacing insights. Seeing the end is a multi-step process for the designer, forming wisdom from the body of research about midway. It's hard. I pace around...

How might we…?

Share your challenge with me on LinkedIn and let’s find out.